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Placing Orders

  • Our shoes run true to US size, and are based on a medium-width foot. We suggest ordering your US shoe size, except when noted otherwise. Our fit runs closest to Jimmy Choo, as Tamara was the co-founder and fit model for Jimmy Choo. Tamara is also our fit model.

  • We strive to give women what they want when they want it— but our shoes sell out fast. When this happens, we quickly order more. So, certain shoes on our website are available for preorder, allowing customers to purchase and reserve a pair before they’re available to ship. Preordered shoes will be shipped on the indicated date, and you’ll get an email when your order ships.

  • Digital gift cards are issued as digital codes that can be treated like cash on our website and can be combined with other payment methods. When a digital gift card is purchased, it will be emailed to the purchaser who can forward the email to the recipient.

    When an order paid with a digital gift card is returned, the refund for the item will go back to the same digital gift card code for re-use.

    Orders for digital gift cards are not refundable.

  • We accept major credit/debit cards including Visa, MasterCard, Amercian Express, and Discover. We also accept Apple Pay, PayPal, Shopify Pay, Amazon Pay and Klarna.

  • We offer financing through Klarna, a third-party lender. To use Klarna, simply add your item(s) to your cart and go to the checkout page. In the Payment Method section, select Klarna as the payment method, and you will be externally directed to Klarna’s application portal. Completing the application takes less than 10 minutes. Klarna will also run a soft-credit check which won’t impact your score. If approved, Klarna will issue a loan for a partial amount or the full amount of the order. Tamara Mellon cannot modify or cancel Klarna payments, and Klarna must be contacted directly for any of these types of inquiries.

  • Promo codes can be applied to the E-Gift Card & Offer Code field at checkout. Offer may not be combined with any additional discounts.

  • An order confirmation is sent to the email address on file as soon as the order is submitted.

    If it takes longer than a few minutes to receive your order confirmation, please check your spam.

    If your email cannot be located in your spam folder, please contact the Liaison team for further assistance:

  • Price adjustments may not be applied retroactively to Tamara Mellon orders.


  • We offer complimentary ground shipping for all orders within the United States. These orders typically arrive within 3–5 business days.

    We also offer FedEx Overnight and FedEx 2 Day for U.S. orders. All FedEx orders placed by 1 p.m. EST Monday–Friday will ship the same day the order is placed. These orders typically arrive within 1 business day and 2 business days, respectively. Orders placed after 1 p.m. EST on weekdays or on weekends will be shipped the next business day. Please note that shipping times may be delayed during major holidays and/or promotions.

  • An email will be sent to you with a tracking number when your order ships. If you want to change the address, you can contact FedEx at 1-800-463-3339. Alternatively, you can track your package by logging into your Tamara Mellon account. Once you are on your account page, you can view orders and track the status via the link to FedEx.

    For same-day and international shipments, please contact the Liaison team for more information:

  • We offer international shipping. Shipments leaving the U.S. and entering a foreign country are subject to the taxes and duties as determined by customs in the destination country. Any shipping/duties will be calculated at checkout before the order is submitted. International orders are non-refundable.

My Account and Orders

  • Orders can be canceled up to an hour after they are placed. Please contact the Liaison team for further assistance:

  • Orders can be canceled up to an hour after they are placed. Please contact the Liaison team for further assistance:


  • For a full refund, be sure to return your unworn and unused shoes to us within 14 days of receipt. Your refund will be credited to the original payment method. Please note that refunds can take up to 15 working days to show on your account due to varying processing times between payment providers. Items should be returned new, unused, in their original condition accompanied by an undamaged shoe box as this is considered part of the product. Any damage to the sole and outer material will not be eligible for a return / exchange.

    Gift card purchases are non-refundable.

  • To initiate a return please visit our returns page. You will be prompted to provide your order number and shipping zip code. Follow the simple steps choosing the items you would like to return or exchange. If you are unable to initiate a return label, please contact Multiple orders can be returned in the same package if returns are initiated for each order and all return packing slips are included. Refunds are processed at the time the carrier marks the shipment as delivered. Exchanges are processed at the time the carrier scans the return shipment.

  • If you opted to be refunded in store credit, you will receive a gift card via email once your return is shipped. If you chose to be refunded to your original method of payment, it can take up to 10 business days from the date the return is shipped for that refund to appear on your original payment method. A confirmation email will be sent at the time the refund is processed.

  • If you've exchanged your order for something else, the replacement order will be processed once your return has been scanned by the carrier. Once it ships, an email will be sent to you with a tracking number to track its progress.

Quality and Care

  • Our shoes are currently offered in the following materials:

    Upper: leather, patent leather, abrasivato (similar to patent leather), specchio (mirrored leather), haircalf, velvet, and PVC.

    Sole: 100% leather, vibram rubber sole, and crepe rubber sole.

  • Most of our shoes have a clear protective sticker on the sole to protect the sole before wear. To remove the sole protector, look for the faint line at the arch of the shoe and peel from the arch to fully remove the protective sticker.

    If your sole appears to be shredding after wear, the sole protector likely hasn’t been fully removed. Please send the Liaison team an image of your soles to confirm via email at


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