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Our Info

Luxury is no longer about expensive things and designers in ivory towers. Luxury is shopping in bed or on your phone in the bathroom to escape your kids for seven minutes or in your corner office while you’re procrastinating on a deadline. It’s feeling like you got exactly the thing you wanted (or didn’t even know you wanted) and didn’t have to max out your credit card to do it.

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Frequently Asked Questions

Free Ground Shipping Within US

We offer free ground shipping on all orders within the United States. Please allow 3-5 business days for all ground orders.  

Return Shipping

To return or exchange, please ship your new shoes back to us using the prepaid (free to you!) FedEx return label included with your order. FedEx shipments may be dropped off at your nearest FedEx location.

Expedited Shipping Options

We offer expedited shipping at checkout for all domestic orders. Our expedited shipping is handled through FedEx with 2Day and Overnight options available.

Please place all expedited orders by 9am PST Monday - Friday for shipping the same day the order is placed (orders placed after 9am PST  weekdays or on weekends will be shipped the next business day).

Pre-Order

We strive to give women what they want, when they want it-- but often our shoes sellout very quickly.  When this happens, we quickly order more.  Therefore, certain shoe styles on our website are available for "preorder," allowing our customers to purchase and reserve their desired shoes before they are available to ship. Preorder shoes will be shipped and customer notified within 30 days of purchase.

Tracking Orders

For all shipped orders, an email will be sent to you with a tracking number. If you want to change the address or simply learn the whereabouts of your order you can contact FedEx at 1-800-463-3339. Alternatively, you can track your package by logging into your Tamara Mellon account (look for your name in the upper right hand corner of our home page).  Once you are on your account page, you can view orders and track the status via a link to FedEx.

2-Year Shoe Warranty - Cobbler Care

Every shoe purchased from Tamara Mellon comes with a first-of-its kind complimentary two-year Cobbler Care service, whereby we guarantee a free repair of your Tamara Mellon shoes for up to two-years from the date of purchase. Terms and conditions apply. Currently available only for our US customers.

Order Cancellations

Orders can be cancelled up to an hour after they are placed. Please contact our support team at atyourservice@tamaramellon.com for further assistance.

Returns

For a full refund, be sure to return your unworn and unused shoes to us within 30 days of receipt. Your refund will be credited to the original payment method. Please note that refunds can take up to 15 working days to show on your account due to varying processing times between payment providers.

Items should be returned new, unused, in their original condition accompanied by an undamaged shoe box as this is considered part of the product. Any damage to the sole and outer material will not be eligible for a return / exchange. Gift card purchases are non-refundable.

Exchanges

If you would like to exchange your product, you have 30 days from your date of receipt to ship the item to us and place a new order for your desired product.

At Your Service

If you need any additional help, we’re at your service and a call (866) 419-5500 or email away: atyourservice@tamaramellon.com.

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